Frequently Asked Questions

Equiniti (EQ) are the registrar for Deliveroo, meaning they are the ultimate record keeper of shares and shareholders and the key administrator following the IPO. They also provide a Corporate Sponsored Nominee service for Deliveroo, which allows community offer investors to hold their Deliveroo shares electronically. Equiniti (EQ) is the UK's leading provider of share registration services and associated investor schemes.

You have been contacted as the lock-up period that followed Deliveroo’s IPO and applied to those holders of Deliveroo shares immediately prior to the IPO is ending on 3 October 2021 which means that, subject to applicable securities law considerations, you will be free to trade your Deliveroo shares from 4 October 2021. In order to trade your shares you will require your share certificate, which we will be sending to you. Share certificates are valuable documents and we need to ensure that we are sending these to the correct address where someone will be available to sign for them. We need you to complete the preferences form contained within the email or letter that Deliveroo has sent to you stating where you would like these to be delivered, and providing a contact phone number for the courier.

Please contact Equiniti(EQ) on deliveroo@equiniti.com.

A share certificate is a written document signed on behalf of a corporation that serves as legal proof of ownership of the number of shares indicated.

Your share certificate is a legal document naming you as the owner of the number of shares indicated. In order to sell your shares now or in the future you will require your share certificate as proof of ownership.

If you held shares in Deliveroo immediately before its IPO earlier this year you will be prohibited from trading your shares until the lock-up expires on 3 October 2021 which means that, subject to applicable securities law considerations, you will be free to trade your Deliveroo shares from 4 October 2021.

It is possible for shares to be held electronically through an online trading platform called CREST. This can be done in two ways:

1. by becoming a member of the Equiniti Corporate Nominee Service (“CSN”) where natural person shareholders without stockbroking accounts can hold their shares electronically. There are no fees to hold Deliveroo shares in the CSN, but there are fees to trade (to buy or sell shares) and to ‘transfer-out’ to another broker.
2. by transferring shares via your broker / custodian into their CREST account, where they will be held and managed on your behalf. You will receive all dividends and shareholder rights via your broker / custodian. There may be a charge for this service and your broker / custodian will be able to provide you with the full details of any applicable charges and reoccurring fees.

Once you have your physical share certificate you will need to contact your broker/ custodian who will arrange the transfer for you. Full details of the process can be found here: 

Download Guide

If you do not have a broker / custodian and would like to join the Equiniti Corporate Nominee Service (“CSN”) then please contact us using the “contact us” forms on this site, requesting a CSN application form and copies of the terms and conditions. You will then be provided with all the relevant information and further instructions on the transfer process. More information about the CSN can be found here: EQ CSN Service. Note that only natural person shareholders can hold their shares through the CSN (i.e. this service is not available to corporate structures/entities like companies, trusts or partnerships.)

Shareholders resident in the UK: If you have missed the response date in the letter from Deliveroo then your share certificate will be posted to the address recorded on the Deliveroo share register unless Deliveroo has separately advised that they will be retaining your share certificate until they receive instructions given the size of your shareholding.

Shareholders resident outside the UK: Please complete and return the form to us as soon as possible to offer@equiniti.com ensuring Deliveroo is mentioned in the title of your email. We are unable to send your certificate to you until we have received your instruction. In the meantime, your share certificate will be held by Deliveroo.

If you have returned your instruction form and received a confirmation of dispatch email, then please contact us using the form below, providing your name and shareholder reference that will have appeared on the letter you received from Deliveroo and we will contact you.

If you have not returned your delivery instruction form then please do so as soon as possible. The form should be emailed to us at: offer@equiniti.com ensuring Deliveroo is mentioned in the title of your email. Once we have received your completed instruction we will arrange for your share certificate to be sent to you.

All share certificates will be sent by courier or tracked delivery and will need to be signed for. Once your certificate has been dispatched you will be sent a confirmation email. Please allow up to 4 business days for UK delivery, and up to 10 business days for international delivery.

Please email us the correct details as soon as possible to offer@equiniti.com and we will try to recover the certificate and arrange for re-delivery to the correct address.

As a legal document there are costs involved in issuing replacement share certificates. In order to provide a replacement certificate we would require a letter of indemnity to be completed. The cost of this depends on the share price and number of shares on the lost certificate.

If you require a replacement share certificate, please contact us using the “contact us” forms on this page providing us with your contact details and we can arrange for a letter of indemnity to be completed. The costs for this service can be seen below:

If your question is not answered here then you can contact EQ by contacting us using the form below.

If you have questions for the CREST counter (CCSS) / Euroclear then they can be emailed at: ccss@euroclear.com